Creating Transparency in Resource Utilization and Flexibility of DHL Express NL

DHL is a large player in the international express industry. According to the Cambridge Advanced Learner‟s Dictionary the word „express‟ means “a service which does something faster than usual”. (Cambrigde Online Dictionary, 2010) At the moment, the global market is dominated by four express providers, also known as (global) integrators or global logistics providers. (DHL…

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